Frequently Asked Questions

Here’s a list of frequently asked questions about me and my services:

What services do you offer?

I specialize in providing technical support for individuals and small businesses. Whether it’s troubleshooting software issues, setting up devices, or optimizing your system performance, I’ve got you covered.

How can I get in touch with you?

You can reach out to me through the contact form on my website. Just drop me a message detailing your issue, and I’ll get back to you as soon as possible.

What are your working hours?

I understand that tech issues can arise at any time, so I try to be as flexible as possible. My usual working hours are 7am to 3pm PST, but I also offer emergency support for critical issues outside of these hours.

How do you handle payments?

I accept various payment methods, including credit/debit cards, PayPal, and bank transfers. Once we’ve discussed your needs and agreed on a solution, I’ll provide you with details on how to proceed with payment.

Do you offer remote assistance?

Absolutely! Remote assistance allows me to diagnose and fix many issues without the need for an in-person visit. It’s convenient, efficient, and secure.

What if you can’t solve my problem?

While I strive to resolve every issue, there may be rare cases where a solution isn’t immediately apparent. In such instances, I’ll work with you to explore alternative options or recommend further steps to take.

Are my personal and business data safe with you?

Absolutely. I take data privacy and security very seriously. Rest assured that any information you share with me will be kept strictly confidential and handled in accordance with relevant data protection laws.

Can you help with hardware issues as well?

While my primary focus is on software-related issues, I can certainly provide guidance and advice on hardware matters. However, for physical repairs or installations, I may recommend seeking assistance from a qualified technician.

Do you offer ongoing support contracts?

Yes, I do! Ongoing support contracts are a great way to ensure that your systems remain optimized and up-to-date. Get in touch to discuss a customized support plan tailored to your needs.

How quickly can you respond to my inquiries?

I strive to respond to all inquiries promptly, usually within a few hours. However, during busy periods, it may take a little longer, but rest assured, I’ll get back to you as soon as possible.

Are you available for full-time hire?

Yes, I am available for full-time hire! If you’re in need of a dedicated tech support professional to join your team, let’s discuss how I can contribute to your organization’s success.